Returns & refunds

1. What this policy covers

This policy applies to orders placed with Rams Fresh Basket through our website or app. Because vegetables are perishable, we don't accept returns of items in good condition, but we will offer a refund or replacement where items are missing, damaged, spoiled or not what you ordered.

2. Checking your delivery

• Please check your items when they're delivered. If possible, point out any damaged or missing items to the delivery person at the door.
• Otherwise, tell us as soon as possible after delivery using our contact form. Include your order number, the affected items and, where helpful, a photo.
• Natural variation in size, shape and colour, and small differences in weight that come with weighing fresh produce, are not considered defects.

3. How we resolve issues

Once we've reviewed your report we will, at our discretion, offer one of the following for the affected items: a refund or a replacement with a later delivery. We may ask you to keep or dispose of the affected items rather than return them.

4. Cancelled orders

• You can cancel an order from your account until we start packing it.
• If an order you've paid for online is cancelled — by you, by us, or because a payment arrived after the order had expired — a full refund is issued.
• Orders paid online that are not completed within the payment window are cancelled automatically and no money is taken.

5. How refunds are paid

• Online payments: refunds go back to the original payment method through our payment provider (Razorpay). Your bank may take a few working days to show the money after the refund is issued.
• Cash on delivery: if you paid cash and are owed a refund, we'll contact you to arrange how the refund is paid to you.
• Your order page shows Refund pending while a refund is being processed and Refunded once it has been issued.

6. Contact

For any question about a return or refund, please contact us.